1. Introduction
Playbook (“we,” “our,” or “us”) provides a customizable documentation and training app designed to work seamlessly within your store's admin environment. This Privacy Policy explains how we collect, use, and protect your information when you use our app.
2. Information We Collect
We may collect the following types of information:
From Shopify:
- Store details (name, domain, store email)
- Owner contact information (name, email)
- Shopify access tokens (used securely to connect to your store)
- Installed apps, plan type, and permissions (for compatibility and support)
From Your Use of Playbook:
- Content you add to Playbook (e.g., training pages, notes, SOPs)
- User activity (e.g., page creation, updates, search queries)
- Device/browser metadata (for app performance monitoring)
We do not collect customer data, sensitive financial information, or full payment details.
3. How We Use Your Information
We use your information to:
- Provide and improve Playbook functionality
- Securely connect and authenticate your store
- Deliver customer support and app updates
- Analyze anonymized usage data to enhance performance
- Communicate with you (if opted in) for support or updates
We do not sell, rent, or trade your personal data.
4. Data Storage & Security
- Playbook uses Shopify’s native Pages system to store your content (e.g., documentation, SOPs, onboarding notes).
- All data remains within your Shopify store—we do not host content externally.
- All communication uses secure HTTPS/TLS encryption.
- App-related metadata is stored on secure servers in the U.S. under industry-standard safeguards.
5. Data Retention & Deletion
- Personal and store data is retained only as long as necessary for app operation or legal compliance.
- If you uninstall Playbook, all associated access tokens and metadata are deleted within 48 hours.
- You can request early deletion by emailing us at: appsupport@solvercollective.com
6. Sharing of Information
We may share information only as necessary with:
- Shopify, for app functionality and compliance
- Service providers, such as hosting or analytics platforms, under strict confidentiality
- Legal authorities, only if required by law
We do not share documentation content or merchant data with advertisers or marketing partners.
7. Cookies & Tracking
We use limited cookies or similar technologies for basic analytics and website functionality. You can manage cookie preferences through your browser settings.
8. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Withdraw consent or object to certain types of processing
- File a complaint with your local data authority
To exercise your rights, contact us at:
appsupport@solvercollective.com
9. Changes to This Policy
We may update this policy from time to time. All updates will be posted here with a new “Effective Date.”
10. Contact Us
Solver Collective
5441 S Macadam Ave #5171
Portland, OR 97239
appsupport@solvercollective.com
